Job Description

Job Description

Job Description

Salary: $22.22

Position: Family Justice Center Case Manager - Bilingual English/Spanish

Full Time Equivalency: 0.56

Hours/Week: Part-time 20 hours/week

Compensation: $22.78 per hour

Reports to: FJC Lead Case Manager

Internal Job Code: FJC-G1

Date Posted: 12/22/2025

The posted pay includes the additional $0.50 pay differential for bilingual candidates fluent in Spanish, as demonstrated by passing our pre-employment language exam.

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women all women will lead to stronger families and communities. YWCA is Utahs most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, childrens programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Benefits 29 hours/week or less

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include:

• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
  
• 11 paid holidays
  
• Professional development with internal and external training opportunities
  
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents
  

Position Summary

Provide crisis counseling, advocacy, and culturally competent case management services for individuals and families at the Salt Lake Area Family Justice Center (SLAFJC) walk-in center at the YWCA Utah.

Essential Job Functions

• Provide crisis counseling, advocacy, and coaching to adults and families in crisis due to domestic and/or sexual violence, stalking, and elder abuse.
• Monitor campus security in collaboration with all staff, to protect and ensure safety and well-being of program participants, staff, and visitors.
• Support program participants in achieving their self-determined program goals through empathic listening and presence, providing individualized case management and referrals to SLAFJC community partners, supportive services, and resources in the community.
• Establish and secure case files to uphold client confidentiality.
• Conduct initial intake assessments, including performing risk assessment, needs assessment, safety planning, and goal setting. Provide clear information on risk to participants and assist in creating comprehensive safety plans.
• Support each program participant in achieving their self-determined plan with courteous, timely and meaningful help, including:
  • Provide information, psychoeducation, and referrals and provide/arrange translation and interpretation as necessary.
  • Assist participants in directly connecting with legal, law enforcement, employment, mental health, healthcare, shelter, and other resources as needed. Advocate for equitable access and assist participants in navigating barriers.
  • Obtain signed releases for coordination of services and coordinate linkages with community agencies on individual and program level.
  • Connect program participants to appropriate services for their childrens mental, emotional, and social wellbeing as needed.
  • Provide assistance with identifying housing resources and opportunities.
• Provide crisis intervention as needed.
• Contact agencies/individuals providing services to clients to assure optimum coordination and appropriate referrals.
• Provide aftercare services to families and individuals after they have left the crisis shelter and/or Transitional Housing programs.
• Maintain regular contact with an assigned caseload of program participants.
• Assist in providing front desk coverage as needed.

Additional Duties and Responsibilities

• Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements. Records are expected to be complete, accurate, and timely.
• Maintain all certifications and licensing related to role, program licensing, and grant standards including, but not limited to: CPR and First Aid, Case Management Certification.
• Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as other meetings and activities as requested.

Qualifications:

• General knowledge of direct victim services, violence against women and sexual violence issues, as well as gender and race equity issues from a feminist perspective.
• Understanding of equity, anti-oppression, trauma-informed care, and Housing First philosophies.
• Minimum of 2 years of direct service experience with women, men, children and diverse populations in social service setting.
• Knowledge and skills in direct individual and group social services, including effective communication, crisis intervention, knowledge of women and children's issues, human behavior and community resources.
• Knowledge about the issue of domestic and sexual violence and about child development (through adolescence) helpful.
• Knowledge of and/or experience in substance use, mental health, and chronic homelessness, helpful and preferred. Work experience in these areas preferred.
• An understanding of, and agreement with, YWCA Utahs mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
• Understanding and commitment to issues of cultural diversity and anti-racism.
• Ability to work scheduled hours on a regular basis.
• Proficiency with general office duties, computer systems and technology.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• Must pass a Department of Health and Human Services criminal background check.

Physical/Sensory Demands

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely.

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer (EOE) and values a diverse workplace. If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.

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