Job Description

Job Description

Job Description

General Overview:

• Assign drivers and vehicles to convey freight to assigned destination. Coordinate drivers according to and in compliance with DOT regulations and company rules..

• Receive Delivery Orders for Dispatching shipments to Owner Operators for pick-up and final delivery, further following up to ensure pickup was made and delivery was completed.

Job duties:

• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Direct and dispatch product movements with professional efficiency
• Consider predicted and real-time scenarios to keep routes efficient and productive
• Schedule, plan and confirm deliveries
• Manage all O/O Drivers with regard to: HOS rules, FMSCA and DOT compliance requirements.
• Manage all drivers pay via Profit Tools using system generated driver settlement statements.
• Manage all payments to outside carriers for truck brokerage operations via Profit Tools and our aggregator WWE.
• Use our online tracking system to track trucks and goods movement.
• Troubleshoot and resolve any issues that arise with shipments
• Upload various documents to our systems
• Preserve excellent relationship with owner operators and fleet owners
• Verify bill of lading number, piece count, container numbers (and total number of containers) shown on delivery order against arrival notice or bill of lading)
• Ensure shipment has arrived and is released/available for pick up from the pier/railyard
• Advise Customer Service representatives of any delays in delivery of cargo so they can contact client
• Maintain relationships with suppliers and vendors through phone calls and emails
• Provide ongoing assistance to brokers regarding general transportation issues
• Notify brokers, dispatchers, and appropriate parties about any changes
• Keep dispatch board updated
• Record all requests from owner operators and drivers and follow up with appropriate parties regarding those requests

Skills and Qualifications:

• Truck Brokerage Operations – arrange for the nationwide pickup and delivery (transloads included) of shipments routed to our Truck Brokerage for shipments outside the operating authority of our local NY/NJ Dray Unit.
• Ability to multi-task is essential
• Knowledge of Microsoft Suite products, Excel and Outlook
• Must possess strong interpersonal skills
• The ability to work with a team or individually
• Flexible working hours
• Any other ad-hoc duties as defined by your Manager
• High school or equivalent
• Minimum of 5 years freight dispatch experience

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