Job Description

$16.00 / Hour -Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!

About Westgate Smoky Mountain Resort & Spa
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

As a Host/Hostess, you will greet and welcome guests, manage reservations, and coordinate seating arrangements to ensure a smooth dining experience. Your role includes assisting with guest questions, maintaining a clean entrance area, and communicating with the waitstaff and kitchen team. You will also handle guest concerns professionally and contribute to creating a warm and inviting atmosphere. If you have excellent communication skills, a positive attitude, and a passion for customer service, we would love to have you on our team.

Duties

• Greet guests warmly with enthusiasm.
• Manage and coordinate reservations and seating arrangements.
• Keep dining areas clean and set.
• Ensure critical communication with the kitchen and service team is maintained.
• Maintain a positive and professional appearance at all times.
• Help create a memorable dining experience for our guests by providing exceptional customer service.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate? 

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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